Short version:
Any “tech support” that you are inspired to call from an ominous warning on your computer is bogus. Any ominous calls you receive that scare you about your computer are bogus. Never let anyone remotely connect to your computer! If you did not specifically go to the company website, (dell.com HP.com xfinity.com etc.) and find a tech support number directly on that website, then you are talking to fake tech support. You will have your confirmation once they ask you for money. Don’t wait for that proof until after you have already let them remotely connect to your computer. If you have given your card number and paid one of these scam companies, call your credit card company and ask to start the process of getting that money back. You almost always will. You have been a victim of fraud. Whether your fake support has actually fixed something or not is irrelevant, your initial introduction to them was fraudulent in one way or another.

I called Eddie when my MacBook air had fallen into the sink. He didn't pick up but after leaving a voicemail he called me back within a few minutes. He kindly explained that while he does not do water damage repairs there were multiple other local places in town that did and listed a few places. I greatly appreciate when people are straightforward about what they do or don't do without having to go back and forth for forever, so I wanted to leave him a review for his excellent communication and kind demeanor. Thanks Eddie!
Talia Byrne-Haber
Google review February 2026