scam

Fear

Fear

Fear mongering about "privacy and identity theft" is largely industry hype designed to break into your wallet. I am not saying that identity theft doesn't occur, but that it occurs in ways that aren't made safer by using software products sold to protect your privacy. Nor does it usually occur from your computer. Relax.  Here's all you need to do:


    a. Treat EVERY call or prompt to call a company that you do not initiate, as a scam. Hangup. If they pose as a financial institution, find the phone number yourself from the company website, not Google, not your caller ID. If you are being made to feel anxious and it seems like an emergency, you are moments from being scammed. Hang up. Continue your day.
    b. Give out your personal information as little as possible online. (this is key)
    c. Learn how people voluntarily give their identity away.
    d. Setup your credit or debit card to send you a text for every transaction.  
    e. Make sure your anti-virus and firewall is current and effective (see above).

Clutter and Bloating

Clutter and Bloating

This can be a real struggle if you have teenagers. Essentially, you want to keep all non-essentials off your computer.  Do not download any program that says it wants to help you, and no toolbars, no "helping" programs (remember, your life was just fine without them). I would avoid weather apps too. Watch out for games similar to solitaire. That kind of stuff can have extras. Be particularly wary of programs that tell you they will make your computer faster. They almost always come with some sort of hidden crap and viruses.  

Service Plans

Service Plans

Extended service plans from companies like Best Buy, Staples, etc., are mostly a misrepresentation and a scam.  Here's how it works. The salesman will promise that your extended service plan will do everything including cook dinner for you when you grow old, just to get you to buy it.  Whatever service scenario you propose, he'll swear it is covered. They know you want to believe him so you don't have to read the legal document that is the extended warranty. A year later when you bring your computer in, you will find that the guy no longer works there (he's now working at the T-Mobile kiosk at the mall) and everything he promised including stuff that reasonably should be covered is not. They will show you where it says so in the small print. If lightening strikes and your problem is actually covered then you'll receive the exhilarating experience of having your computer "fixed" by the Geek Squad.  Look their reputation up online and experience a community of people besides themselves with contempt. Are there some honest people at these companies? Not if they try and sell you a service plan.

Geek Squad

Geek Squad

The 3-card Monte players of the computer repair world. The stories I hear from my customers tell it all.  The wild prices and ludicrous lines of bull they are serving up make them THE service to avoid. You will suffer less personal indignity and loss of income going to ANYONE but them.

… I picture the Geek Squad people taking your computer into the back and then spinning a big wheel with bogus diagnoses on it to see what they are gonna tell you.

Scumbags

Scumbags

Short version: 

Any “tech support” that you are inspired to call from an ominous warning on your computer is bogus. Any ominous calls you receive that scare you about your computer are bogus. Never let anyone remotely connect to your computer! If you did not specifically go to the company website, (dell.com HP.com xfinity.com etc.) and find a tech support number directly on that website, then you are talking to fake tech support. You will have your confirmation once they ask you for money. Don’t wait for that proof until after you have already let them remotely connect to your computer. If you have given your card number and paid one of these scam companies, call your credit card company and ask to start the process of getting that money back. You almost always will. You have been a victim of fraud. Whether your fake support has actually fixed something or not is irrelevant, your initial introduction to them was fraudulent in one way or another.